pk57 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pk57 ("pk57", "we", "us", "our") collects, uses, discloses, and safeguards the personal data of individuals ("you", "User", "Player") who access or use the pk57 platform at pk57.app and all associated services. pk57 is committed to handling your personal data responsibly and in a manner consistent with applicable data protection principles.

By registering an account on pk57 or by continuing to use the platform after this Policy has been communicated to you, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy is to be read alongside the pk57 Terms & Conditions.

2. Data Controller

For the purposes of this Policy, pk57 is the data controller in respect of the personal data collected through the platform. Queries relating to data privacy, including requests to exercise your rights under this Policy, should be directed to [email protected].

3. Data We Collect

pk57 collects the following categories of personal data:

• Identity Data: Legal full name, date of birth, and CNIC number as provided during account registration and KYC verification.
• Contact Data: Pakistani mobile number and, where provided, an email address.
• Financial Data: Bank account details, mobile wallet identifiers (e.g., JazzCash or Easypaisa mobile numbers), deposit amounts, withdrawal requests, and transaction history within pk57.
• Account Data: Username, encrypted password hash, account preferences, bonus redemption history, betting and gaming activity logs, and session timestamps.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator.
• Usage Data: Pages visited, games played, bets placed, time spent on the platform, and navigation paths within pk57.
• Communications Data: Records of your correspondence with pk57 support, including emails, chat transcripts, and complaint submissions.
• Verification Data: CNIC scans or photographs and selfie images submitted during KYC, and any supplementary documentation requested by pk57's compliance team.

4. How We Collect Data

pk57 collects personal data through the following means:

• Direct provision: Information you submit during registration, KYC, deposit or withdrawal requests, or when contacting support.
• Automated technologies: Cookies, server logs, and similar tracking technologies that record technical and usage data as you interact with the platform.
• Third-party providers: Identity verification partners who assist with CNIC validation, and payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) who provide transaction confirmation data.
• Publicly available sources: Where permitted under applicable law, pk57 may supplement the data it holds with information from publicly available directories or regulatory databases to fulfil its KYC and anti-money laundering obligations.

5. Purposes of Processing

pk57 processes your personal data for the following purposes:

• Creating and administering your pk57 account and verifying your identity
• Processing PKR deposits, bets, withdrawals, and related financial transactions
• Complying with Know Your Customer (KYC) and anti-money laundering (AML) requirements
• Detecting, investigating, and preventing fraud, cheating, money laundering, and other prohibited conduct
• Providing customer support and responding to your queries and complaints
• Sending you service communications, including security alerts, transaction confirmations, and account notifications
• Enforcing pk57's responsible gaming policies, including age verification, deposit limits, and self-exclusion
• Analysing platform usage to improve the pk57 product, identify bugs, and develop new features
• Complying with applicable legal and regulatory obligations

6. Legal Bases for Processing

pk57 relies on the following legal bases for processing your personal data:

• Contract performance: Processing necessary to provide the Services you have requested under the pk57 Terms & Conditions.
• Legal obligation: Processing required to comply with KYC, AML, responsible gaming, and other regulatory requirements applicable to online gaming operators.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving the pk57 service, where such interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent as the legal basis for processing (for example, for certain marketing communications), you may withdraw that consent at any time by contacting [email protected].

7. Sharing Your Data

pk57 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, to facilitate PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC services used to verify CNIC documents and confirm player identity.
• Technology partners: Cloud hosting, security monitoring, and analytics providers that support the operation of the pk57 platform, each bound by data processing agreements.
• Regulators and law enforcement: Where required by applicable law, court order, or regulatory directive.
• Fraud prevention agencies: Where pk57 reasonably suspects fraudulent or unlawful activity connected to your account.

8. International Data Transfers

Some of pk57's technology partners and service providers may be located outside Pakistan. Where personal data is transferred internationally, pk57 takes reasonable steps to ensure that the recipient applies data protection standards equivalent to those described in this Policy, including through contractual safeguards such as data processing agreements.

9. Data Retention

pk57 retains personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations, which typically require retention of KYC documentation, transaction records, and responsible gaming logs for a minimum of five (5) years following account closure. Usage and technical data may be retained in anonymised or aggregated form for longer periods for analytics purposes.

Where data is no longer required for any legitimate purpose, pk57 will delete or irreversibly anonymise it in accordance with our internal data retention schedule.

10. Security Measures

pk57 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• TLS/SSL encryption for all data transmitted between your device and pk57 servers
• Cryptographic hashing of account passwords — passwords are never stored in readable form
• Access controls limiting employee access to personal data on a strict need-to-know basis
• Automated monitoring for suspicious login attempts and unusual account activity
• Regular security assessments and penetration testing of the pk57 platform

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pk57 login credentials. If you suspect your account has been compromised, contact [email protected] immediately.

11. Cookies & Tracking Technologies

pk57 uses cookies and similar technologies (including local storage and session tokens) for the following purposes:

• Essential cookies: Required for the platform to function, including maintaining your login session and remembering your language and display preferences.
• Analytics cookies: Used to understand how players navigate the pk57 platform, which pages are most visited, and where technical issues occur, in order to improve the service.
• Security cookies: Used to detect and prevent fraudulent activity, including CSRF protection tokens.

You can control and delete cookies through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of pk57, including the login process.

12. Your Rights

Subject to applicable law, you have the following rights in respect of the personal data pk57 holds about you:

• Access: The right to request a copy of the personal data pk57 holds about you.
• Rectification: The right to request correction of inaccurate or incomplete personal data.
• Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Restriction: The right to request that pk57 restrict processing of your data in certain circumstances.
• Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Objection: The right to object to processing based on legitimate interests where your particular circumstances warrant it.
• Withdrawal of consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a written request to [email protected]. pk57 will respond within a reasonable period and may request identity verification before fulfilling any request.

13. Children's Privacy

pk57 is strictly an adult platform and is not directed at individuals under the age of 18. pk57 does not knowingly collect personal data from minors. If we become aware that a person under 18 has registered an account, that account will be immediately closed, the data collected will be deleted, and any balance will be forfeited. If you believe a minor has accessed pk57, please notify us at [email protected].

14. Changes to This Policy

pk57 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via their registered mobile number or by prominent notice on the pk57 platform no fewer than seven (7) days before the change takes effect. We encourage you to review this Policy periodically. Your continued use of pk57 following the effective date of any revision constitutes acceptance of the updated Policy.

15. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which pk57 processes your personal data, please contact our support team at [email protected]. We take privacy concerns seriously and will respond promptly to all legitimate enquiries.